THE EFFECT OF EMOTIONAL INTELLIGENT, PERSON JOB FIT, EMOTION DEMAND ON JOB SATISFACTION THROUGH MEDIATOR IN EDUCATION SECTOR, KARACHI PAKISTAN

Abstract

This research focuses on a significant trend in human resource management job satisfaction. The main aim of the proposed framework is to investigate how reward systems, person-job fit, emotional intelligence, and emotional demands influence job satisfaction, with emotional labor acting as a mediating factor. To validate the model, data was collected from the banking sector using a reliable and standardized questionnaire. The data analysis was performed using SPSS and PLS-SEM techniques. The results demonstrated that emotional labor has a positive relationship with the studied variables. These insights can help organizations, especially within the education sector such as schools and colleges enhance job satisfaction among roles like teachers, coordinators, and branch heads by recognizing and managing the impact of emotional labor.

Keywords: Job satisfaction, Emotional labor, Emotional intelligent, Surface acting, Emotional demand