EVOLUTION OF HR TECHNOLOGY PLATFORMS: MEASURING THEIR IMPACT ON EMPLOYEE ENGAGEMENT AND RETENTION

Abstract

The paper explores the use of HR technology platforms and their influence on the most crucial employee-related outcomes, especially engagement and retention. The study will attempt to inform about how digital HR solutions can be used to enhance the effectiveness of an organization by evaluating the extent of adoption, the frequency of usage, the HR functions supported, and the views of the employees. The survey design was a quantitative, cross-sectional survey that used 325 employees who worked in different organizational settings. A structured questionnaire with demographic variables and several Likert-scale questions was used to collect data based on dimensions of access to HR services, communication, engagement, learning and development, job satisfaction, organizational investment in HR technology. The adoption patterns were analyzed by using descriptive and inferential statistical methods to measure the perceptions of the employees. Findings indicated that 80 percent of the organizations have implemented HR technology with 40 percent of the organizations reporting daily usage, a strong indication of how the technology has been integrated into normal operations. The functions of HR that were the most supported were recruitment and employee engagement, and training and performance management were also seen to be heavily dependent on technology. Descriptive statistics revealed that the general employee perceptions were positive with high mean scores on access to HR services (M = 4.1), employee experience (M = 4.1) as well as organizational investment in HR technology (M = 4.2). Involvement through tools and intention to stay rated a bit lower (M = 3.8), which points to the possible improvement. This research study helps to expand the existing literature on the topic of digital transformation of human resources management since it offers empirical evidence of how human resources technology platforms are being realised and received in practice. The results not only highlight the importance of technology in improving the experience of employees and organizational performance but also determine functions and areas of additional optimization.

Keywords: HR technology, employee engagement, retention, digital HR platforms, organizational performance