*DR. RANA TAHIR NAVEED; DR. JAMAL ZAIDI; DR. TASAWAR ABDUL HAMID. LINKING TQM TO PROFITABILITY AND MARKET SHARE: THE MEDIATING ROLE OF CUSTOMER SATISFACTION AND THE MODERATING ROLE OF COMPETITIVE INTENSITY IN SERVICE INDUSTRIES. Policy Journal of Social Science Review, [S. l.], v. 3, n. 6, p. 371–389, 2025. Disponível em: https://policyjssr.com/index.php/PJSSR/article/view/695. Acesso em: 5 may. 2026.