Sidra Rahman, Tahmass Khan, Muhammad Farooq Jan, and *Faheem Zeb. 2026. “Expanding the TQM Customer Satisfaction Model: The Role of Leadership and External Factors in Pakistan’s Public and Private Hospitals”. Policy Journal of Social Science Review 4 (2):351-65. https://policyjssr.com/index.php/PJSSR/article/view/772.