Assessment of User Satisfaction Level from Library Services of Dawah Academy Libraries: A Case Study

Abstract

This paper explores the satisfaction of users using the library services of Dawah Academy, International Islamic University Islamabad. The main aim is to determine the effectiveness of library services in assisting course participants and researchers in their academic and research endeavors. The information was gathered via a structured user survey that gave detailed feedback on the quality of the service, the availability of resources, and the overall user experience. The responses gathered were analyzed in a systematic manner in order to determine the strengths, weaknesses and areas that needed improvement. The results indicate that user-centered services play a vital role in improving the performance of libraries and making research easier. The research provides viable information and suggestions on how to improve the services and it can be used as a good guide in the future development of Dawah Academy Libraries.